Legal
Last updated: October 9, 2026
This Privacy Policy explains how Chaes Food, LLC (“Chaes Food,” “we,” or “us”) collects and uses information through the Chae's Food mobile app and the Chaes Food wholesale website at www.chaesfood.com.
When you create an account or place an order, we may collect:
We use this information to create and secure accounts, review wholesale account applications, operate the website and mobile app, fulfill and confirm orders, provide customer support and staff messaging, process photo orders, and send transactional notifications. We do not sell your personal information or use it for third-party advertising.
If you allow notifications, the mobile app registers a device push token, platform, and optional device name so we can send account, order, and message alerts. You can disable notifications in your device settings. Removing your account also unlinks and removes its registered push tokens from our active records.
Photos and documents are collected only when you choose to upload them for a handwritten photo order or business verification. Messages are shared with the Chaes Food staff members who support your account. These materials may contain information you choose to include, so do not upload information that is not needed for your account or order.
If you opt in, we may send transactional SMS messages about your orders to the phone number on your account. These messages are order-related only. We do not send marketing or promotional SMS.
Consent: Enable SMS by signing in to the Portal, opening Account → Profile, and checking the “SMS alerts” checkbox, then saving your profile. Message and data rates may apply. Message frequency varies with order activity.
Opt out: Uncheck “SMS alerts” in Portal → Account → Profile and save, or reply STOP to any SMS from us. Reply HELP for help. You may also email admin@chaesfood.com or call 215-425-9999.
We use cookies and similar technologies as needed for authentication, session management, language preference, and cart functionality. These are operational, not advertising trackers.
We may share information with service providers who help us host and operate the website and app, store data, and deliver email, SMS, and push notifications. They may use the information only to provide those services for us. We may also disclose information when required by law or to protect the rights, safety, and security of Chaes Food, our customers, or others.
Client users can delete their account in the mobile app by opening Account → Settings → Delete account and confirming their password. You can also request deletion by email if you cannot access the app. See our account deletion instructions.
Deletion removes the account login and associated active profile, favorites, chat, push-token, photo-order, and business-document records. Completed order records and associated contact, fulfillment, and transaction details may be retained for the period required by applicable legal, tax, accounting, fraud-prevention, and operational recordkeeping obligations. Residual copies may remain temporarily in backups until they are overwritten through normal backup rotation.
We use HTTPS to encrypt information in transit and apply administrative and technical safeguards intended to protect the information we maintain. No storage or transmission system can be guaranteed to be completely secure.
Questions about this policy or your data:
Chaes Food, LLC